Skills for Growth case study: Heal Physiotherapy

How Skills for Growth supported one small business through the changes that come with expansion

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An opportunity to be seized

Lynne Falconer and Sally Kiddie run Heal Physiotherapy, based in Dundee. When the business moved to a better space, they decided the seize the opportunity this change offered for growing their business. For support, they looked to the free Skills for Growth service.

What is Skills for Growth?

Skills for Growth is an initiative from Skills Development Scotland (SDS) and Remarkable. It offers businesses with between five and 250 employees as much as two days of business consultancy – completely for free. At the end of the process, employers receive a detailed action plan for building the skills their company needs to flourish. The plan might include recommendations for training and recruitment initiatives, and advice on getting funding.

Lynne shared what drew her to Skills for Growth. "When you're busy running a business you don't have a lot of time to stand back and look at it,” she said. "As physios, we're very hands-on, so having the chance to take that step back and get assistance to look at things overall really appealed to us. Getting that external view of what we could do better and how we could take advantage of the potential for growth was really important.”

A catalyst for improvements

SDS Skills for Growth Adviser Sam Greer and Ruth Hewitt of Remarkable met Lynne and Sally to get insight into their business and their goals. The next step was interviewing each staff member individually.

"One of the things that came out of the interviews was that we scored really highly for staff satisfaction,” said Lynn. “We can use that to attract people to our business.”

Skills for Growth served as a catalyst for Lynne and Sally to make the changes needed to grow the business.

"There are always things you can do better,” said Lynne. “We learned that we didn't really have a clear vision for the business, and that we could be making use of tools such as annual reviews to make sure staff know they are valued and are being rewarded for the work that they do.

"So, we had a workshop with Sam to identify our core values, and we’ve also made use of the HR Advisory Service offered by Business Gateway.

“We’re also looking at different accounting packages that we can use alongside our clinical software so that we're making decisions based on sound financial knowledge.”

Embracing change

Sam Greer of SDS now holds up Heal Physiotherapy as an outstanding example of a small business willing to embrace change in order to grow.

“Lynne and Sally’s strengths include their willingness to find new sources of support, to take advice and to change how they do things in order to develop new skills and grow their business,” she said. “Skills for Growth will help them as they look to expand. It has already helped their staff to play a greater role in the future of the business, and it will go on paying dividends in the future. I’d encourage any small to medium business to look at how Skills for Growth could them progress.”

Lynne agrees. "Skills for Growth has been really worthwhile,” she said. “I’d certainly recommend it to other businesses.”

Sign up for Skills for Growth

The Skills for Growth service is available for free for any business with between five and 250 employees. What are you waiting for? Find out more about Skills for Growth here and sign up for the initiative.