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0800 783 6000

Opening hours: 9am - 5pm Monday to Friday

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Support

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Accessibility

Our Skillsforce is designed to be used by as many people as possible.

You should be able to:

  • Zoom in up to 300% without problems
    • Navigate most of the website using just a keyboard
    • Navigate most of the website using speech recognition software
    • Use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
    • All videos hosted on the site have been transcribed and subtitles and are available within the video player by pressing the CC button

Site display

  • This site is designed to work with most browsers. To see our site at its best, we recommend you use the latest versions of Chrome, Firefox or Edge.
    There’s support available to make your computer, mobile phone and tablet easier to use – this includes zooming, changing contrast and text and much more:

Apple products

Microsoft products

Screen readers and browser extensions

We do most of our testing using Chrome Vox, Voiceover JAWS and NVDA. These are the screen readers we recommend that you use.

How to request content in an accessible format

If you need information in a different format contact us and tell us:
• The web address (URL) of the content
• Your name and email address
• The format you need, for example, audio CD, braille, BSL or large print, accessible

How we test our websites

Our websites are audited annually for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA, and these tests have been carried out internally.
We conduct extensive in-house testing when developing new tools and content including JAWS, NVDA, Chrome Vox.
We continually prioritise changes required to improve the accessibility of our websites.

Accessibility plan

  • All new developments to adhere to the WCAG 2.1 AA compliance
    • Existing accessibility issues to be fixed as part of developments occurring on specific parts of the website

Reporting accessibility problems with this website

If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, contact us.

Enforcement procedure

If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS).
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this website's accessibility

SDS is committed to making our websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Contact us

We are continually striving to improve the experience of this website for all visitors, so please let us know if you have any questions or suggestions. We will always consider your comments and will endeavour to apply any required improvements.

We are particularly keen to hear from you if you are a visually impaired user, or are using screen-reading software, and are having difficulties locating the information you need. We are happy to provide other supporting material where possible.

Phone 0800 783 6000 or tell us what support you need.

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