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Get your employees the right skills to enhance visitor experiences in Glasgow.

The Glasgow Welcomes: Service Excellence Programme is here to support you and your tourism business.

Glasgow Welcomes offers a range of events and resources to help  improve local knowledge of the city's attractions and advice for visitors.

It aims to equip staff in hotels, restaurants, pubs, and tourist attractions with the knowledge to offer an excellent service to visitors to the city.

Services for leaders in the tourism sector

Available as a one or two-day course for frontline, supervisory and manager level staff, Glasgow Welcomes also includes courses for in-house trainers; so you can effectively train your own teams.

An online programme is also available as a two-hour module.

You can also attend networking events throughout the year for senior managers and leaders in the tourism sector.

The initiative is an official Legacy Project for the Glasgow 2014 Commonwealth Games.

What's next?

Organise your Service Excellence workshop now. Sign up on the Glasgow Welcomes website.

Want to find out about more initiatives? Visit our Inspiration hub.

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